Terms of Service

Effective Date: 13/06/2026

Welcome to ioēs (“we,” “our,” “us” ABN: 71425042384). By accessing our website, booking a session, or engaging our somatic therapy and philosophical counselling services (the “Services”), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

    • Not Medical Treatment: Our Services combine somatic therapy and philosophical counselling. They do not constitute medical, psychiatric, or psychological treatment.

    • No Crisis Services: We do not provide emergency or crisis intervention services. If you are experiencing a mental health emergency, please contact emergency services (e.g., 000 in Australia) or a crisis hotline immediately.

    • Client Responsibility: You remain fully responsible for your own physical, mental, and emotional well-being. You agree to seek professional medical advice for any physical or psychiatric conditions.

  •    •    Payment Policy: All fees must be paid in full at the time of booking or according to the agreed-upon payment plan before the session begins.

        •    Cancellation Window: We require at least 48 hours notice to cancel or reschedule a session.

        •    Late Cancellations: Cancellations made within the notice window will incur the full session fee.

        •    No-Shows: If you miss a scheduled session without notice, the session will be forfeited without a refund.

        •    Refunds: Payments for completed sessions, digital products, and workshops are strictly non-refundable.

  •     •    In-Person Consent: Somatic therapy may involve gentle, non-sexual, professional touch to facilitate body awareness.

        •    Right to Refuse: Touch is strictly optional. You have the right to refuse or withdraw consent to physical contact at any time during a session.

        •    Online Adaptations: For remote or online sessions, somatic guidance will be entirely verbal and self-directed.

  •   •    Privacy and Data Protection: We strictly protect your personal information and session details in accordance with our Privacy Notice and relevant privacy laws.

        •    Limits of Confidentiality: We will keep your information private unless disclosure is required by law, such as a subpoena or an imminent danger to yourself or others.

  •     •    Content Ownership: All worksheets, guided audio, articles, logos, and materials provided during your Services remain our exclusive intellectual property.

        •    Usage Restrictions: Materials are for your personal, non-commercial use only. You may not distribute, copy, or sell our content without written permission.

  •     •    Maximum Liability: To the maximum extent permitted by law, our total liability for any claim arising out of the Services is limited to the total amount paid by you for those Services.

        •    Assumption of Risk: You voluntarily assume all risks, both known and unknown, associated with participating in somatic therapy and philosophical counselling.

  •     •    Jurisdiction: These terms are governed by the laws of Victoria, Australia. Any disputes will be resolved exclusively within those courts.